SHIPPING POLICY
Your orders are very important to us, and that's why it is extremely important for us to make sure that you get the items you have ordered. We take this with the utmost seriousness!
We generally make sure to process your order within 1 day. But sometimes we're out of stock, and it might take a bit longer. But don't worry, we'll always let you know in advance.
US Orders:
International Orders:
Shipments outside of the USA may incur customs fees depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors.
Otterra does not take responsibility for possible fees with international orders.
Please note that during our high season, delivery times may be longer than usual. We are committed to getting your order to you as quickly as possible, but please allow for some additional transit time when placing your order.